Delivery options overview

WOW Caterers offers ideal shipping methods for any requirement. Be it low priced through our shipping partners. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.

1.

Order the product and specify the delivery method

2.

You will receive an order confirmation message

3.

Wait for your order to arrive

4.

Pick up your order at the checkout area

FAQs

My order hasn't arrived yet. Where is it?

We’re sorry for the delay! Please check your order confirmation email for tracking details. You can track your order using the tracking link provided. If the tracking information hasn’t been updated or your order is significantly delayed, feel free to contact our customer support team or dial +965 1827070 with your order number, and we’ll be happy to help.

Do you deliver on public holidays?

Yes, we do! We understand how important timely delivery is, even during holidays.

Please note that delivery availability may vary depending on your location and the specific holiday. For the most accurate information regarding your order, feel free to reach out to our customer support team—we’re always happy to help!

Can I rate or write a review about my recent order?

Absolutely! We’d love to hear your feedback. Your reviews help us improve and also guide other customers in making informed choices.

After receiving your order, you’ll receive an email with a link to leave a rating and write a review. You can also visit your order history on our website or app to share your experience anytime.

Thank you for taking the time to support our community with your thoughts!

Is next-day delivery available on all orders?

For most regular items, we’re proud to offer same-day delivery to ensure you get your order as quickly as possible.

However, for special orders—including customized, pre-order, or limited-edition items—next-day delivery is the fastest option available, as these require additional preparation time.

We always strive to deliver your order as soon as we can, and our team is here to assist if you have any specific delivery needs.

How long does the online payment refund process take?

The duration of the refund process varies depending on the payment method you used.
For K-Net it may take up to 3 working days.
The refund for MasterCard and Visa may take up to 6 days.